Shipping & Delivery

• We ship the item via Singpost and registered items can be tracked online at Singpost website.
• AmeVi Designs highly recommend customers to opt for Registered Mailing as it comes with a tracking number. Customers can track the items online at Singpost website with the tracking number given.
• Shipping fees will be shouldered by the buyer unless stated otherwise. The charges are dependent on the # of items, size of the items and weight of the items, and the location of the consignee.
• The orders are shipped 12-24 hours after getting the full payment from the buyers. We are not responsible for shipping delays and holidays.
• For customers who opt for registered mailing, a tracking number would be sent to your email account.
• For those who opt for normal mailing, no tracking number is provided as such there is no way to track any lost items. 
• We always make sure that the products are in their best condition and are sealed securely before we ship them.
• You buy at your own risk. We will not be responsible for delayed, lost, and damaged packages during shipping.

All items are ready to ship with the exception of Charm Bracelets, Gadget Cases, Bags, Bedroom items, Home-ware. All ready-to-ship items will ship out with 3 working days via Singpost. All made-to-order items takes approximately 2-3 weeks to ship (Some may take up to 8-10 weeks depending on the availability of the supplies & complexity of the order). Thank you in advance for your patience and understanding with this. When orders are shipped, you will receive an email with a complimentary tracking number (if you opt for registered mailing- Singpost Track).

Special Orders

If you are interested in customised items not listed in our catalogue, please email your preference details with subject header “Customised with Love”. We will make every effort to meet all your needs. *Special orders not listed in this catalogue are not returnable or refundable.

Returns/Exchanges

This applies to special cases only, which AmeVi customer support team will review each and individual case carefully.

Returns of items can be made only within 30 days of shipment. For local & international exchanges, full shipping cost will be charged. For orders paid by credit card, reshipment charge will automatically go on this card. For orders using other forms of payment, please transfer payment to POSB SAVINGS 247-67992-6. Exchanges must be for like items only. Sale items are not returnable. Please allow 2-4 weeks for processing.

All Returns must be shipped to 5 Lentor Lane Singapore 789125.

All refunds are for the merchandise price only (excluding shipping and handling). If paid by credit card, the account will be credited. Note: If paid by third (PayPal), a refund will be issued and customer must place a new order for any replacement items. 3.5% admin fee incurred by Paypal would be paid by the customer.

For customers who is applicable for returns/exchange, we would like to ask that you adhere to the following guidelines:

• Must be sent postage paid.
• Items with AmeVi Designs tags attached, not been worn and must be in clean, unwashed original condition.
• All items must be returned must be in the same condition as when it was sent to you.
• When making a return, be sure to ship in a sealed package.

Refused Shipments

If you refuse a shipment from AmeVi Designs, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to AmeVi Designs. This amount will be deducted from your purchase/merchandise refund.

Possible Delays

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Privacy

Your privacy is important to us and we care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.

We provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

Shipping Fees

Calculation of shipping fee- by items

Singapore Shipping

International Shipping

Shipping costs for orders placed through AmeVi Designs are based on number of items and the delivery location. Shipping charges include carrier costs (including fuel surcharges), handling and processing fees and are subject to change without notice.

Items in your order that are designated for shipment to countries outside of Singapore may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

During checkout you will be presented with the total shipping cost of your order including any applicable taxes, customs tariffs and delivery charges.

Please email your shipping and handling questions or comments to shop@amevidesigns.com if any.

*All international shipping includes $2.24 Registered Fee (includes tracking number)